Serval Copilot
An AI assistant for human agents. When a ticket is escalated, the Copilot suggests one-click actions (like running an automation workflow, managing a user group, or checking device status) directly from within the ticket interface, accelerating the human agent's resolution time without replacing them.
Product Engagement
0
0
6
Company
Serval – Serval
Serval is an AI-native IT Service Management (ITSM) platform that aims to replace traditional help desk systems by deploying autonomous AI agents to resolve internal employee requests. Its mission is to "automate the automation," enabling IT teams to build and execute complex workflows in natural language for tasks like employee onboarding/offboarding, access management, and help desk ticket resolution.
Product Information
October 12, 2025
IT Process Automation