Natural Language Workflow Builder (Automation Agent)
Allows IT admins to create complex automation workflows (e.g., password resets, app access provisioning) by simply describing the desired steps in plain English. The "Automation Agent" translates this natural language into editable, code-based workflows, making automation faster and more transparent than traditional low-code/no-code builders.
Product Engagement
Company
Serval is an AI-native IT Service Management (ITSM) platform that aims to replace traditional help desk systems by deploying autonomous AI agents to resolve internal employee requests. Its mission is to "automate the automation," enabling IT teams to build and execute complex workflows in natural language for tasks like employee onboarding/offboarding, access management, and help desk ticket resolution.