AI Help Desk Agent & ITSM Platform
A unified, AI-native platform that acts as the primary ticketing system. The AI agent resolves help desk requests, provisions just-in-time access, and answers employee questions by searching across integrated knowledge bases (e.g., Notion, Confluence) directly through channels like Slack, email, or a web portal.
Product Engagement
0
0
1
Company
Serval – Serval
Serval is an AI-native IT Service Management (ITSM) platform that aims to replace traditional help desk systems by deploying autonomous AI agents to resolve internal employee requests. Its mission is to "automate the automation," enabling IT teams to build and execute complex workflows in natural language for tasks like employee onboarding/offboarding, access management, and help desk ticket resolution.
Product Information
October 12, 2025
IT Process Automation